- 7-day returnsFrom the day of delivery
- Free replacementDamaged or wrong item
- Returns via WhatsApp0316 0686581
- Refund or replacementFor approved returns
On this page
Damaged, leaking or wrong item
If your parcel arrives damaged, leaking, or with the wrong product, we will replace it free of charge — no return delivery cost for you.
Please message us on WhatsApp within 7 days of delivery with your order number and clear photos or a short video of the parcel and the product. If a replacement is not available, we will refund the product amount instead.
Change of mind
You can return unopened, sealed products within 7 days of delivery. Return delivery is paid by the customer. For hygiene reasons, oral-care products that have been opened or used cannot be returned unless they were damaged or wrong.
How to request a return or replacement
All returns are handled on WhatsApp. Message us on WhatsApp 0316 0686581 — no forms or emails needed. واپسی کے لیے واٹس ایپ پر رابطہ کریں
- Message us on WhatsApp 0316 0686581 with your order number.
- Share photos or a video of the product and packaging.
- We reply within 24 hours with the next steps and, if needed, a return address.
How refunds are paid
Approved refunds are paid by bank transfer, JazzCash or Easypaisa to an account in your name, within 5–7 working days after approval (or after we receive the returned item). Advance payments are refunded to the account they came from. Delivery charges are refunded only if the item was damaged or wrong.
Cancelling an order
You can cancel free of charge any time before your order is dispatched — just message us on WhatsApp. Once dispatched, the order is treated as a return.
Missing items
If something is missing from your parcel, message us on WhatsApp within 7 days of delivery with a photo of the opened parcel and we will send the missing item.