Privacy Policy

رازداری کی پالیسی — آپ کی معلومات محفوظ ہیں

Last updated: 13 November 2026

  • Only what we needTo deliver your order
  • Never soldYour data stays with us
  • Shared with couriersOnly for delivery
  • Your choiceAsk us to delete it
On this page
  1. Information we collect
  2. How we use it
  3. Who we share it with
  4. Cookies and the Meta Pixel
  5. How long we keep it and how we protect it
  6. Your choices
  7. Children
  8. Changes to this policy

Information we collect

When you order, we collect your name, mobile number, WhatsApp number, city, full address and landmark, the products you ordered and your payment method. If you pay in advance, we also receive the payment screenshot you attach or send.

When you browse the site, we and our advertising partners collect basic technical information such as your device type, browser and pages visited, using cookies and similar tools (including the Meta Pixel).

How we use it

  • To confirm, pack and deliver your order.
  • To contact you about your order by call, SMS or WhatsApp.
  • To verify advance payments and handle returns or refunds.
  • To improve our website and measure how our ads perform.

Who we share it with

  • Courier partners — your name, phone and address, only to deliver your parcel.
  • Advertising partners (Meta) — limited, technical event data to measure ads; contact details sent through Meta’s Conversions API are hashed.
  • Legal requirements — if required by Pakistani law.

We never sell your personal information.

Cookies and the Meta Pixel

You can block or delete cookies in your browser settings, and manage ad preferences in your Facebook or Instagram settings. The site still works without them.

How long we keep it and how we protect it

We keep order information for as long as needed to deliver, support and account for your order, and as required by law. Access is limited to our team, and we use reasonable technical safeguards to protect it.

Your choices

You can ask us to show, correct or delete your personal information at any time on WhatsApp 0316 0686581 or by email at info@relifi.store.

Children

Our website is not intended for children, and we do not knowingly collect information from anyone under 13.

Changes to this policy

If we update this policy, we will change the date at the top of this page.

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